Confident Voices in Healthcare - online resources for interpersonal communication

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Studies continue to show technical and communication errors are at the root of most of the morbidity and mortality statistics reported each year.

The Confident Voices in Healthcare resource provides a free online library for the healthcare workforce designed to promote emotional intelligence (EQ) and interpersonal skills. There are e-books, podcasts, and more.

We’ve been struggling with communication problems and medical errors since the turn of the century. Why? Because communication is WAY more complicated than we realize and the related ‘soft’ skills are hard to develop and practice. Especially in the high-stakes, high-stress work of healthcare.
— Beth Boynton, RN, MS, Author and Medical Improv Pioneer

Medical Improv is a primary focus among their resources. It’s a train the trainer series designed to help healthcare leaders build 'soft' skills in their teams and organizations. These ‘soft’ skills impact patient safety, patient experience, cost-effectiveness, workforce health and well-being, and workplace culture.

Good clinical simulation is an excellent option and helps students suspend disbelief when practicing skills. For some it may be hard to provide the interpersonal communication practice they’d like primarily using manikins in clinical simulation.

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ReaLifeSim’s wearable IV training simulators provide students the opportunity to safely practice their hands-on skills to a level of competence, while simultaneously relating to the “patient” as a real person in a way that communicates confidence and inspires trust from the patient. The improved communication skills benefit and improve clinical team communication.

ReaLifeSim has been recognized as one of the top global patient safety advocates.

James Benson, Chief Communications Officer

James Benson is a career public relations executive with over 38 years’ experience communicating with diverse audiences in a wide variety of venues. A retired Air Force officer, he spent the latter half of his Air Force career as a public affairs officer enjoying a series of one-of-a-kind positions with equally unique communication challenges. From arranging press conferences, to producing news and training videos, to explaining research, development and contracting issues to the media, he enjoyed tuning in to each audience to ensure the message was received and understood. As the marketing director of a mid-sized hospital, Mr. Benson directed the advertising and promotion of membership and referral programs and community health fairs, conducted outreach efforts to rural health care clinics and community education programs, created a trade show display and produced and hosted a radio health program. At the Department of Veterans Affairs, Mr. Benson served as a senior public affairs executive responding to media requests, preparing senior officials and subject matter experts for media interviews, hosting a magazine-style television program with benefit information for Veterans and providing emcee support for numerous department and public ceremonies and special events. As an adjunct professor, Mr. Benson has taught classes in communications for the past 10 years. Currently, Mr. Benson is providing strategic communications, media relations and marketing support to B & G Educational Innovations, LLC, makers of ReaLifeSim clinical simulation training products